Refund policy

Returns & Exchanges

Thank you for shopping with us — we hope you're loving your new pieces! If something isn't quite right, we're happy to help with a return or exchange within 14 days of receiving your order.

How to Start a Return

Simply email us at hello@lebuste.com.au within 14 days of receiving your order and let us know:

  • Your invoice number, the item(s) you'd like to return, and the reason why
  • If exchanging, the size/style you'd like instead

We'll come back to you with the next steps and our returns address.

A Few Things to Keep in Mind
  • Condition matters: garments need to be unworn, unwashed, and odour-free, with all tags still attached.
  • Trying on bras: feel free to wear a bra around the house for up to 30 minutes to check comfort and fit. Anything longer is considered worn, so we recommend keeping tags on until you're sure.
  • Non-returnable items: for hygiene reasons, briefs, swimwear, and period products are non-refundable, along with clearance items and accessories.
  • Tracking is essential: please post your return with a tracked service and hold onto the tracking ID. Unfortunately, if a parcel doesn't reach us, we're unable to offer a refund or exchange.
  • We're not able to offer refunds or exchanges on items that arrive soiled, damaged, altered, or with tags removed.
Change of Mind

Our team takes great care in-store to fit you properly and help you find the right bra for your shape and needs. If you take your bra home and later decide it's not quite the one for you, this is considered a change of mind. In these cases, we're glad to help with an exchange, or we can issue a gift card (valid for 6 months) for the value of your return. Change of mind returns aren't refunded to your original payment method.

Faulty Items

If your item arrives faulty, we've got you covered — we'll pay for return postage and offer your choice of a full refund, exchange, or replacement.

Refunds

Where a refund applies, it will be returned to your original payment method and may take 3–10 business days to appear, depending on your bank or provider. Please note:

  • Original shipping charges are non-refundable.
  • If your order originally qualified for free shipping but the returned item brings it under our free shipping threshold, standard shipping charges will be deducted from your refund.
Please Send Returns To:

Le Buste – Returns 88 Bay Tce Wynnum QLD 4178

Please Note

We want returns to work for everyone, so we're unable to offer perpetual/ongoing returns for repeat change-of-mind requests. If you have any questions at all, just drop us a line at hello@lebuste.com.au — we're always happy to help!